DESCRIPTION
By the end of this course, the learner will be able to:
- Describe why effective communication is crucial in telehealth.
- Identify the various communication channels used in telehealth, the strengths and limitations of each channel, and the appropriate use of each one.
- Recognize the essential skills needed for effective telehealth communication, engaging and motivating clients, and identifying barriers.
- Review safe practices and legal considerations in telehealth communication.
Course is approved for 2.0 CE/Contact Hour for Certified Nurse Assistants (CNA) in California. Must pass final quiz with 80% or more; may re-take as often as needed.
Per California Department of Public Health regulations, a time/pause mechanism must be incorporated in this online program. Navigation within this course is restricted in that each slide must be viewed in its entirety before advancing to the next slide. Learners must view each slide and click the next button to advance in the course.
Tags: 2.0 CE/Contact Hours, California Certified Nursing Assistants, CA CNA, Certified Nursing Assistants, Client Engagement, Communication, Communication in the Healthcare Setting, Effective Communication Strategies, Legal Considerations, Telehealth Communication