Nancy has for the past 30 years served as a case manager, Director of Case Management and an international national case management educator. In her current role as principal consultant for Riverside HealthCare Consulting, she advances programs that promote excellence in care coordination and other transitional care strategies.
In 2002, she was named the Case Management Society of America (CMSA) National Case Manager of the Year and in 2008, she received CMSA’s Lifetime Achievement Award. She currently serves as a Board Member for the Hospital Quality Foundation and as a reviewer for the Patient Centered Outcome Research Institute. Additionally, she assisted in the development of Post-Discharge Accreditation Standards for Cardiovascular Disease in partnership with the Society of Cardiovascular Patient Care.
Nancy is an Advisory Task Force Member of the National Transition of Care Coalition (NTOCC) as well as serving as Chair of NTOCC’s Tools and Resources Committee. She is a member of both the Stakeholders Advisory Group for Project ACHIEVE and the Steering Committee for the Lambert Center for the Study of Medicinal Cannabis and Hemp. She is a Member of the Public Policy Committee for the American Case Management Society and a Member-At-Large for the Kentucky/Tennessee Chapter of the American Case Management Society. Nancy also served as primary faculty for the University of Southern Indiana Case Management Certificate Course for over 13 years.
Fun Fact: Nancy lives on the banks of the Tennessee River and enjoys water sports and watching the wildlife in the area.