FAQs and Support

The new subscription plan is designed to give you unlimited access to our comprehensive CE/Contact Hour library, based on your professional license(s) and/or certification(s). Once you enroll in your desired plan, you will instantly have unlimited access to your courses, available 24/7. Subscriptions automatically renew one year from initial date of enrollment/purchase. Upon renewal of your subscription, you will gain a fresh enrollment in all of the courses contained in your curriculum, while also retaining any past completion(s) that you have made within your transcript. 

Please note that any courses that are In Progress or Pending Evaluation status upon curriculum refresh will be changed to a Not Started status to allow you to retake these for re-certification purposes. It is best practice to ensure that your courses are complete prior to your renewal date to not lose any progress on a course that has been started but not completed.

The new subscription plan will not affect current learners. Learners who previously purchased courses or a course bundle will still have access to those courses they purchased; access to these courses expires one year from date of enrollment/purchase. Current learners can choose to enroll in the new subscription plan once their current course access expires, or at any time. 

Please note that the products and/or bundles that you have purchased prior may no longer exist in the new model as they have been rolled into the subscription model. While they will be available for you to take until they expire as indicated above, they may not be available for re-purchase. If you would like to message one of our representatives about your prior purchases and map out the best new products and subscriptions for you, please Contact Us.

Depending on the size of your enrollments, it may take some time for all your courses to appear. You will receive an email notification once all of the courses are available. 

If you are missing courses, need to be re-enrolled to an updated version for re-certification, or need other assistance, please contact us.

This can be caused by several different factors. 

• Your internet browser may be outdated. We recommend using Google Chrome.
• You may need to disable any pop-up blockers.
• Your course may be expired. All courses expire 1-year from the date of enrollment. This is to ensure that you are always receiving the most up-to-date content.
• Make sure that your course is not behind another window, on another screen, or is minimized and hidden in the taskbar.

If you are not seeing your certificate populate in your transcript area:

• Make sure you have completed the entire course and passed the exam with a score of 80% or higher. 
• You must complete a short course evaluation at the end of each course to gain access to your certificate. You may review this instruction video for a step-by-step through this process.
•  Your certificate is retained in your Transcript on your Dashboard and can be downloaded or printed from that location.
  
• Once in your Transcript area of the Dashboard, you will find your list of certificates. In the example below, we have selected Addressing Implicit Bias in Healthcare (Nurses, CRC, CCM, and NASW) – 2.0 CE/Contact Hours. Clicking on the Download button will open up the certificate in a new tab in your browser as a PDF.

• If you’re still having trouble, please Contact Us.

All approval information can be found on the course Certificate of Completion. If a course has multiple accreditation approvals, the approval information will be listed by profession.  

To request an electronic copy of your certificate(s) via email:

• An administrative fee will be applied, depending on the number of certificates requested.
• We do not offer printed certificates.

To make a request, please Contact Us.

After you receive your courses are now available email, access your course content.

• On your learner dashboard, click on the course of your choice from your recent purchase
  

• Make sure that you have accepted the Terms & Conditions for your course.
  

• Once you have accepted the Terms & Conditions, click the “Start” button.
  

• If careersmart.com is not responding, you may also login via the following link to access your courses: https://careersmart.absorbtraining.com/

Access past courses by:

• clicking on Login on the CareerSmart.com home page in the upper-right corner
  

• Enter your username (usually the email used when purchasing), and password then click login! (If you used our website before 2015, your username may not be your email, but instead something you have created)
  
  

• If careersmart.com is not responding, you may also login via the following link: https://careersmart.absorbtraining.com

• You may already have an account under that email. Try logging in as an existing user with your email as your username and click “Forgot Password?” to receive an email that will allow you to reset your password. Note that this email is automated so it may be in Spam or Junk mail folders. The above will only work for completing a purchase and not course access. If you need to reset your password to access courses, please follow this link.
• If you are new to the website, please click on the circle next to “Create a New Account” after you proceed to checkout. From there, you will setup a username (your email address) and password to access your courses. You will also be asked to input your payment information to capture payment.
  

Do not open or start any of the courses. Contact us using the form above with the subscription that you need. You are responsible for any price difference. Please allow 24 hours on a business day for a reply.

Yes. You may cancel your CareerSmart Learning subscription at any time through your account. When you cancel, your access will continue until the end of your current paid term.

For online subscriptions, we provide a prominently located “click-to-cancel” button or link that allows you to terminate immediately, without additional steps. You may also cancel using the same method you used to enroll. Cancellation requests sent via email, phone, or other accepted channels will be processed promptly—within one business day.

What happens when you unsubscribe:

• You will no longer have access to courses or new content beyond your current subscription term.
• You will retain access to any courses purchased prior to unsubscribing (as long as they remain active) and can continue to view and download your transcripts.
• You will lose access to additional content, tools, or resources that CareerSmart Learning develops as added value for currently subscribed members.

To unsubscribe:

1. Click the Manage My Subscriptions button in the My Account section of the website, then click on the Order ID Number.
2. Allow up to one business day for your cancellation to be processed.
3. Before cancelling, it’s best practice to download your transcripts for your own records.

Subscription Refunds

You may request a refund within 30 days of purchase if:

• You have completed no more than 3.0 contact hours (CEs/CEUs) under your current subscription.

Approved refunds are subject to a 10% non-refundable administrative fee.

After 30 days:

• Refunds may still be considered on a case-by-case basis, provided you have completed no more than 3.0 contact hours.
• These refunds are subject to a 20% non-refundable administrative fee.

If more than 3.0 contact hours have been completed during the first 30 days, the subscription cannot be cancelled until your next renewal date (12 months from purchase).

Upon cancellation or expiration of your subscription:

• You’ll retain access to your account and transcript history, including previously earned certificates.
• You will lose access to additional CE courses and LMS subscription resources, including state accreditation information, subscriber-only blogs, and discussion spaces.

Refund Policy for Other Services

Online / Web-Based Courses

• All web-based CE courses and CE Subscriptions are non-refundable, unless otherwise stated.
• Refunds may be considered in cases of technical issues preventing course completion.
• Orders over 60 days old are not eligible for refunds.
• Purchases of tokens or enrollment keys for bulk/group enrollments are non-refundable and non-transferable.

Live Classes, Seminars, and Webinars

• Cancellations by learners are accepted up to 10 days before the scheduled event (PST).
• Refunds will include registration fees minus a 10% non-refundable processing fee, issued within 30 days.
• No refunds are given for cancellations made less than 10 days before the event, “no-shows,” or programs that include both online and live components once either has been started.
• For CareerSmart cancellations, learners will be notified at least 24 hours in advance and receive a full refund within 30 days.
• Learners completing the RCFE Initial Certification Training must apply for the state exam within 60 days per CDSS requirements. CareerSmart is not responsible for missed deadlines. Learners who miss the 60-day exam window must repurchase and retake the 80-hour course. No refunds will be given.
• Paperback course materials are non-refundable.

Consulting Services

• Advance payment is required for all consultation services.
• If cancelled before the service start date, you’ll receive a full refund.
• If cancelled after the start date or after services have been provided, refunds of up to 50% of the original fee may be considered on a case-by-case basis, minus a 10% processing fee.

Sponsorships and Advertising

• Payments for sponsorships and advertising are generally non-refundable.
• Refunds may be considered if CareerSmart experiences a technical issue affecting display ads or analytics.
• If a sponsored course or ad is cancelled by CareerSmart, a pro-rated refund will be issued based on the cancellation date.

Refund Processing

• All approved refunds are issued within 30 days of cancellation.
• A 10% non-refundable processing fee applies to all refunds initiated by learners, clients, or sponsors.
• Orders older than 60 days, or cancellations made less than 10 days before a live event, are not eligible for refunds.

Administrative Details

Annual Renewal Reminders

You’ll receive a reminder at least once per year before your subscription renews. The reminder will include:

• Renewal price
• Renewal frequency
• Cancellation instructions

Recordkeeping

CareerSmart maintains records of user consent to automatic renewal or continuous service terms for at least:

• Three (3) years, or
• One (1) year after termination, whichever is longer.