FAQs and Support

The new subscription plan is designed to give you unlimited access to our comprehensive CE/Contact Hour library, based on your professional license(s) and/or certification(s). Once you enroll in your desired plan, you will instantly have unlimited access to your courses, available 24/7. Subscriptions automatically renew one year from initial date of enrollment/purchase. Upon renewal of your subscription, you will gain a fresh enrollment in all of the courses contained in your curriculum, while also retaining any past completion(s) that you have made within your transcript. 

Please note that any courses that are In Progress or Pending Evaluation status upon curriculum refresh will be changed to a Not Started status to allow you to retake these for re-certification purposes. It is best practice to ensure that your courses are complete prior to your renewal date to not lose any progress on a course that has been started but not completed.

The new subscription plan will not affect current learners. Learners who previously purchased courses or a course bundle will still have access to those courses they purchased; access to these courses expires one year from date of enrollment/purchase. Current learners can choose to enroll in the new subscription plan once their current course access expires, or at any time. 

Please note that the products and/or bundles that you have purchased prior may no longer exist in the new model as they have been rolled into the subscription model. While they will be available for you to take until they expire as indicated above, they may not be available for re-purchase. If you would like to message one of our representatives about your prior purchases and map out the best new products and subscriptions for you, please Contact Us.

Depending on the size of your enrollments, it may take some time for all your courses to appear. You will receive an email notification once all of the courses are available. 

If you are missing courses, need to be re-enrolled to an updated version for re-certification, or need other assistance, please contact us.

This can be caused by several different factors. 

• Your internet browser may be outdated. We recommend using Google Chrome.
• You may need to disable any pop-up blockers.
• Your course may be expired. All courses expire 1-year from the date of enrollment. This is to ensure that you are always receiving the most up-to-date content.
• Make sure that your course is not behind another window, on another screen, or is minimized and hidden in the taskbar.

If you are not seeing your certificate populate in your transcript area:

• Make sure you have completed the entire course and passed the exam with a score of 80% or higher. 
• You must complete a short course evaluation at the end of each course to gain access to your certificate. You may review this instruction video for a step-by-step through this process.
•  Your certificate is retained in your Transcript on your Dashboard and can be downloaded or printed from that location.
  
• Once in your Transcript area of the Dashboard, you will find your list of certificates. In the example below, we have selected Addressing Implicit Bias in Healthcare (Nurses, CRC, CCM, and NASW) – 2.0 CE/Contact Hours. Clicking on the Download button will open up the certificate in a new tab in your browser as a PDF.

• If you’re still having trouble, please Contact Us.

All approval information can be found on the course Certificate of Completion. If a course has multiple accreditation approvals, the approval information will be listed by profession.  

To request an electronic copy of your certificate(s) via email:

• An administrative fee will be applied, depending on the number of certificates requested.
• We do not offer printed certificates.

To make a request, please Contact Us.

After you receive your courses are now available email, access your course content.

• On your learner dashboard, click on the course of your choice from your recent purchase
  

• Make sure that you have accepted the Terms & Conditions for your course.
  

• Once you have accepted the Terms & Conditions, click the “Start” button.
  

• If careersmart.com is not responding, you may also login via the following link to access your courses: https://careersmart.absorbtraining.com/

Access past courses by:

• clicking on Login on the CareerSmart.com home page in the upper-right corner
  

• Enter your username (usually the email used when purchasing), and password then click login! (If you used our website before 2015, your username may not be your email, but instead something you have created)
  
  

• If careersmart.com is not responding, you may also login via the following link: https://careersmart.absorbtraining.com

• You may already have an account under that email. Try logging in as an existing user with your email as your username and click “Forgot Password?” to receive an email that will allow you to reset your password. Note that this email is automated so it may be in Spam or Junk mail folders. The above will only work for completing a purchase and not course access. If you need to reset your password to access courses, please follow this link.
• If you are new to the website, please click on the circle next to “Create a New Account” after you proceed to checkout. From there, you will setup a username (your email address) and password to access your courses. You will also be asked to input your payment information to capture payment.
  

Do not open or start any of the courses. Contact us using the form above with the subscription that you need. You are responsible for any price difference. Please allow 24 hours on a business day for a reply.

Unsubscribing will result in the inability to access courses beyond your current subscription term. You will retain access to any content you have purchased prior as long as it is not expired, as well as the ability to view your transcript. However, you will lose access to any additional content that CareerSmart Learning designs and implements as additional value for currently subscribed customers.

To unsubscribe:
1. Click the unsubscribe button in the My Account section of the website.
2. Allow 5-10 business days for your account cancelation to take effect.
3. If you are choosing to cancel/unsubscribe, it is a best practice to download your transcripts for your own records. 

Refund Policy. Any Services provided on the Website as part of a pay, subscription, membership, or other plan involving payment required for access is subject to Company’s Refund Policy:

• Online/Web-based Courses:

All web-based CE courses and/or CE Subscription purchases are non-refundable, except where otherwise noted. In the event of a technical problem that prevents the learner from completing the course in a timely manner, CareerSmart® Learning will consider refunds on a case-by-case basis. Orders over 60 days from purchase are not eligible for refunds.

Purchases of “tokens” or “enrollment keys” for bulk or group enrollments in online courses are non-refundable and non-transferable.

• Live Classes, Seminars, and Webinars:

Cancellations by learner are accepted up to ten (10) days preceding a live event’s scheduled start time/date, Pacific Standard Time (PST). All cancellations made earlier than ten (10) days preceding a live event will be entitled to a refund of registration fees, minus a 10% non-refundable processing fee. The refund amount will be issued within 30 days of cancellation. No refunds will be provided for event cancellations made by learners less than ten (10) days prior to the event. Orders over 60 days from purchase are not eligible for refunds.

• No refunds will be provided for learners who do not show. No refunds will be provided to learners enrolled in a program with both live classroom and online components if the learner has started the online or live component.

For cancellations by CareerSmart® Learning, learners will be notified at least 24 hours (PST) in advance of the event start time/date and will be entitled to a full refund, which will be issued within 30 days of the cancellation date.

Learners who enroll and complete the RCFE Initial Certification Training must apply for and take the state exam within 60 days of completing the training, as required by California Department of Social Services (CDSS). Learners are responsible for registering for the state exam directly with CDSS; training vendors do not provide the state exam or assist with registering for the state exam. CareerSmart is not responsible for any timelines, as outlined by DSS, that are not met by the learner. If the state exam is not taken and/or passed within 60 days of completing the training, CDSS will require that the learner retake the 80-hr training in full. Learners who fail to meet the 60-day deadline for completing the state exam are not eligible for a refund and are required to repurchase the training if they wish to re-enroll.

Paperback copies of course materials are non-refundable.

• Consulting Services:

Unless otherwise specified in the service agreement, advance payment for all consultation services is required. For cancellations made before the service start date, customers are entitled to a full refund.* For cancellations made after services have already been provided or after the consultation start date, refunds of no more than 50% of the original service fee will be considered on a case-by-case basis, minus a 10% non-refundable processing fee.

• Sponsorships and Advertising:

Generally, payments for all sponsorships and advertising are non-refundable.* In the event of a technical problem with any display ad or analytics on the part of CareerSmart®, CareerSmart® Learning will consider refunds on a case by case basis. However, in the event a sponsored course is canceled by CareerSmart® or an online ad is discontinued by CareerSmart® Learning, the sponsor and/or advertiser would be entitled to a refund in an amount pro-rated to the date of cancellation.

• Refund Processing:

A 10% non-refundable processing fee will be retained by CareerSmart® Learning for all refunds issued upon request of learner/client/sponsor. Refunds will be issued by CareerSmart® Learning within 30 days of the cancellation date. Cancellations over 60 days from purchase, or less than 10 days prior to an event, are not eligible for refunds.