DESCRIPTION
By the end of this course, learners will be able to:
- Recognize common sources of conflict among healthcare teams.
- Understand the importance of active listening, empathy, and assertive communication in conflict management.
- Apply leadership approaches to conflict situations with an emphasis on transformational leadership qualities such as inspiration, motivation, and the ability to drive positive change and principles to manage conflict.
- Understand the importance of critical thinking skills to evaluate the outcomes of conflict resolution.
- Implement negotiation techniques to develop win-win solutions.
- Identify strategies for building a collaborative team and promoting an inclusive environment.
- Discuss interventions for managing your own emotional responses and stress levels during conflicts to maintain professionalism and objectivity.
- Describe how to navigate conflicts in a way that respects the diverse backgrounds and perspectives of all parties involved while also adhering to ethical standards and practices in healthcare.
This program has been approved for 2.25 CE/Contact Hours by NAB/NCERS – Approval # 20251120-2.25-A107531-DL. This course applies to the following professions:
- Nursing Home Administrators (all states)
- Residential Care/Assisted Living Administrators (most states)
Learners must pass final quiz with 80% or more; may re-take as often as needed.
Tags: 2.25 CE/Contact Hours, Active Listening in Healthcare, Assertive Communication, Conflict Resolution, Critical Thinking, Empathy in Healthcare, Ethical Considerations, Ethical Standards, Healthcare Conflict Management, Inclusive Environment, Leadership, NAB/NCERs Approved, Negotiation Techniques, Nursing Home Administrators, NHA, Professionalism, Stress