DESCRIPTION
By the end of this course, learners will be able to:
- Recognize common sources of conflict among healthcare teams.
- Understand the importance of active listening, empathy, and assertive communication in conflict management.
- Apply leadership approaches to conflict situations with an emphasis on transformational leadership qualities such as inspiration, motivation, and the ability to drive positive change and principles to manage conflict.
- Understand the importance of critical thinking skills to evaluate the outcomes of conflict resolution.
- Implement negotiation techniques to develop win-win solutions.
- Identify strategies for building a collaborative team and promoting an inclusive environment.
- Discuss interventions for managing your own emotional responses and stress levels during conflicts to maintain professionalism and objectivity.
- Describe how to navigate conflicts in a way that respects the diverse backgrounds and perspectives of all parties involved while also adhering to ethical standards and practices in healthcare.
Course is approved for 3.0 CE/Contact Hours for Certified Nursing Assistants (CNA) in Florida.
Must pass final quiz with 80% or more; may re-take as often as needed.
Tags: 3.0 CE/Contact Hours, Active Listening in Healthcare, Assertive Communication, Conflict Resolution, Diversity in Healthcare, Empathy in Healthcare, Florida Board of Nursing, Florida BON, Florida Certified Nursing Assistants, FL CNA, Healthcare Conflict Management, Transformational Leadership