DESCRIPTION
By the end of this course, the learner will be able to:
- Recognize common sources of conflict among healthcare teams.
- Understand the importance of active listening, empathy, and assertive communication in conflict management.
- Apply leadership approaches to conflict situations with an emphasis on transformational leadership qualities such as inspiration, motivation, and the ability to drive positive change and principles to manage conflict.
- Understand the importance of critical thinking skills to evaluate the outcomes of conflict resolution.
- Implement negotiation techniques to develop win-win solutions.
- Identify strategies for building a collaborative team and promoting an inclusive environment.
- Discuss interventions for managing your own emotional responses and stress levels during conflicts to maintain professionalism and objectivity.
- Describe how to navigate conflicts in a way that respects the diverse backgrounds and perspectives of all parties involved while also adhering to ethical standards and practices in healthcare.
Course is approved for 3.0 CE/Contact Hours to the following professions:
- Nurses (RN, LVN, LPN) (all states)
- Certified Case Managers (CCM)
- Certified Rehabilitation Counselors (CRC)
- Social Workers (NASW)
Must pass final quiz with 80% or more; may re-take as often as needed. Course will be updated or discontinued on or before July 31, 2027.
Tags: 3.0 CE/Contact Hours, Active Listening in Healthcare, Assertive Communication, Conflict Resolution, Diversity in Healthcare, Empathy in Healthcare, Healthcare Conflict Management, LPN, LVN, Nurses, Transformational Leadership