Facilitating Positive Outcomes – 4.0 CE/Contact Hours

(Nurses, CCM, CRC, and NASW)



Course objectives include: describe four techniques of influence that can be used to facilitate positive outcomes; analyze how to influence decision-makers towards positive outcomes through specific case scenarios; explain effective ways to address obstacles to reaching case management goals; and align techniques for facilitating positive outcomes with ethical standards of conduct for case managers.

Course is approved for 4.0 CE/Contact Hours for the following professions:

  • Nurses (RN, LVN, LPN) (all states)
  • Critical Care RN (CCRN): meets the criteria for CCRN Synergy Continuing Education
    Recognition Point(s) (CERPS) in Category C
  • Certified Case Managers (CCM)
  • Certified Rehab Counselors (CRC)
  • Social Workers (NASW)

(Please note: this course qualifies for ethics credits to CCMs. It does NOT provide ethics credit for CRC.) Must pass final quiz with 80% or more; may re-take as often as needed. Course will be updated or discontinued on or before July 31, 2027.


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