Facilitating Positive Outcomes – 4.0 CEUs/contact hrs

Description

Course objectives include: describe four techniques of influence that can be used to facilitate positive outcomes; analyze how to influence decision-makers towards positive outcomes through specific case scenarios; explain effective ways to address obstacles to reaching case management goals; and align techniques for facilitating positive outcomes with ethical standards of conduct for case managers.

Course is approved for 4.0 continuing education units-CEUs-contact hours for the following professions:

• Nurses (RN, LVN, LPN) (all states)
• Critical Care RN (CCRN): meets the criteria for CCRN Synergy Continuing Education
  Recognition Point(s) (CERPS) in Category C
• Certified Case Managers (CCM)
• Certified Rehab Counselors (CRC)
• Social Workers (NASW)

(Please note: this course qualifies for ethics credits to CCMs. It does NOT provide ethics credit for CRC.) Must pass final quiz with 80% or more; may re-take as often as needed. Course will be updated or discontinued on or before July 31, 2023.