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Free RN & CCM Webinar - 1 CE/Contact Hour
Workplace Violence in Healthcare: Creating a Safer Environment for All
May 20, 2026 at 10 AM PDT
Free for RNs, LVNs, LPNs & CCMs
DESCRIPTION:
Workplace violence is an increasing concern in healthcare settings, affecting nurses, case managers, and other frontline professionals who often work in high-stress environments where emotions, illness, and complex care needs can escalate quickly. Understanding how to recognize warning signs, prevent escalation, and respond appropriately is essential for protecting both staff and patients. This free continuing education webinar examines the scope of workplace violence in healthcare, including OSHA’s four recognized categories of violence, common triggers for patient-to-staff and peer-to-peer incidents, and practical strategies for prevention and response.
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Course Objectives:
- Define workplace violence and identify the four major categories in healthcare.
- Recognize behavioral, situational, and environmental warning signs of escalating violence.
- Describe common triggers for patient-to-staff and peer-to-peer violence.
- Apply verbal and non-verbal de-escalation strategies to promote safety.
- Demonstrate awareness of emergency response protocols.
- Identify internal reporting mechanisms and support resources.
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Presenter Spotlight
Rachel Crowley, BSN, RN, WCC is a Nursing Professional Development Specialist at MyMichigan Health. She began her nursing career 20 years ago at McLaren Central Michigan Hospital and has since gained broad clinical experience in Med/Surg/Pediatrics, Progressive Care, Home Care and Hospice, Case Management, and wound care consulting. Rachel earned her BSN from Ferris State University and is currently pursuing a master’s degree in nursing education.
For the past four years, Rachel has served in MyMichigan’s Health’s Education Department, where she is dedicated to fostering meaningful connections with staff and advancing evidence-based, patient-centered practice within the twelve-member health system. Her teaching focuses on developing self-awareness, critical thinking, and professional growth.
Rachel leads the TEAM Advance program, serves as an Ethics Mentor instructor, and contributes to both the Ethics Committee and the Workplace Violence Committee. With expertise in Trauma-Informed Care and Implicit Bias education, she is committed to promoting a culture of safety, compassion, and ethical practice.
