Subscription Refunds 

You may request a refund within 30 days of purchase if you have completed no more than 3.0 contact hours (CEs/CEUs) under your current subscription. Approved refunds are subject to a 10% non-refundable administrative fee. 

After 30 days: 

• Refunds may still be considered on a case-by-case basis, provided you have completed no more than 3.0 contact hours. 

• These refunds are subject to a 20% non-refundable administrative fee. 

If more than 3.0 contact hours have been completed during the first 30 days, the subscription cannot be cancelled until your next renewal date (12 months from purchase). 

Upon cancellation or expiration of your subscription: 

• You will retain access to your account and transcripts, including any previously earned certificates, for the duration of your 12-month subscription term.  

• Upon cancellation and termination of your subscription term, your certificates earned from completing curricular courses during your subscription will be archived and can be retrieved upon request. 

• You will lose access to additional CE courses and LMS subscription resources, including state accreditation information, subscriber-only blogs, and discussion spaces. 

To view our full Refund Policy in our Terms of Service, please click here.  

Refund Policy for Other Services 

Online / Web-Based Courses 

• All web-based CE courses and CE Subscriptions are non-refundable, unless otherwise stated. 

• Refunds may be considered in cases involving technical issues that are preventing course completion. 

• Orders over 60 days old are not eligible for refunds. 

Refund Processing 

• All approved refunds are issued within 30 days of cancellation. 

• A 10% non-refundable processing fee applies to all refunds initiated by learners, clients, or sponsors. 

• Orders older than 60 days are not eligible for refunds. 

Administrative Details 

Annual Renewal Reminders 

You’ll receive a reminder at least once per year before your subscription renews. The reminder will include: 

• Renewal price 

• Renewal frequency 

• Cancellation instructions 

Recordkeeping 

CareerSmart maintains records of user consent to automatic renewal or continuous service terms for at least: 

• Three (3) years, or 

• One (1) year after termination, whichever is longer. 

To view our full Refund Policy in our Terms of Service, please click here. 

• Make sure you have completed the entire course and passed the final exam with a score of 80% or higher.  

• After successfully passing the final exam, you must complete a short course evaluation to gain access to your certificate. You may review the step-by-step instructions by watching the video below:
  

•  Your certificate is retained in your Transcript on your Dashboard and can be downloaded or printed from that location.

• Once in your Transcript area of the Dashboard, you will find your list of certificates. Clicking on the Download button will open up the certificate in a new tab in your browser as a PDF. 

• If you’re still having trouble, please Contact Us. 

We no longer provide live RCFE instruction courses and only offer online based courses. We  do offer a 20-hour online bundle, which contains a variety of pre-selected course topics approved for RCFE Administrators in California. This bundle includes eight (8) hours on the topic of dementia, four (4) hours on Laws and Regulations, and one (1) hour on LGBTQ.  

To access other helpful renewal resources including a list of California Department of Social Services (DSS) approved vendors offering live courses, go to the DSS Administrator Information page here: 

https://www.cdss.ca.gov/inforesources/community-care/administrator-certification/administrator-information

All accreditation approval information can be found on each individual course certificate of completion. If a course has multiple accreditation approvals, the approval information will be listed on the certificate of completion by profession.   

The person you purchased the course for will receive an email with instructions for accessing the course, including a temporary password, at the email address entered for them during checkout. 

We recommend letting them know to expect the email and to check their spam or junk folder if they do not see it in their inbox. 

The purchase receipt will be sent separately to the email address associated with the account used to log in and complete the purchase. 

In the event that the person who was purchased for has an issue with logging into the system and accessing their courses, they can Contact Us, and a member of our technical support team will work with them to ensure they have access.