DESCRIPTION
Course Objectives
By the end of this course, the learner will be able to:
- Recognize common sources of conflict among healthcare teams.
- Understand the importance of active listening, empathy, and assertive communication in conflict management.
- Apply leadership approaches to conflict situations with an emphasis on transformational leadership qualities such as inspiration, motivation, and the ability to drive positive change and principles to manage conflict.
- Understand the importance of critical thinking skills to evaluate the outcomes of conflict resolution.
- Implement negotiation techniques to develop win-win solutions.
- Identify strategies for building a collaborative team and promoting an inclusive environment.
- Discuss interventions for managing your own emotional responses and stress levels during conflicts to maintain professionalism and objectivity.
- Describe how to navigate conflicts in a way that respects the diverse backgrounds and perspectives of all parties involved while also adhering to ethical standards and practices in healthcare.
Continuing Education Credits
Course is approved for 2.0 CE/Contact Hours for Certified Nursing Assistants (CNA) in California.
Course Details
Must pass final quiz with 80% or more; may re-take as often as needed.
Per California Department of Public Health regulations, a time/pause mechanism must be incorporated in this online program. Navigation within this course is restricted in that each slide must be viewed in its entirety before advancing to the next slide. Learners must view each slide and click the next button to advance in the course.
Tags: 2.0 CE/Contact Hours, Active Listening in Healthcare, California Certified Nursing Assistant, CA CNA, Certified Nursing Assistants, Communication in the Healthcare Setting, Conflict Resolution, Healthcare Conflict Management, Healthcare Leadership, Leadership, Stress Management, Teamwork