Conflict Resolution in Healthcare (NAB/NCERS Approved) – 2.25 CE/Contact Hours

Course Objectives

By the end of this course, the learner will be able to:

• Recognize common sources of conflict among healthcare teams.
• Understand the importance of active listening, empathy, and assertive communication in conflict management.
• Apply leadership approaches to conflict situations with an emphasis on transformational leadership qualities such as inspiration, motivation, and the ability to drive positive change and principles to manage conflict.
• Understand the importance of critical thinking skills to evaluate the outcomes of conflict resolution.
• Implement negotiation techniques to develop win-win solutions.
• Identify strategies for building a collaborative team and promoting an inclusive environment.
• Discuss interventions for managing your own emotional responses and stress levels during conflicts to maintain professionalism and objectivity.
• Describe how to navigate conflicts in a way that respects the diverse backgrounds and perspectives of all parties involved while also adhering to ethical standards and practices in healthcare.

Continuing Education Credits

This program has been approved for 2.25 CE/Contact Hours by NAB/NCERS – Approval # 20261120-2.25-A116821-DL. This course applies to the following professions:

• Nursing Home Administrators (all states)
• Residential Care/Assisted Living Administrators (most states)

Course Details

Learners must pass final quiz with 80% or more; may re-take as often as needed.

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Tags: 2.25 CE/Contact Hours, Active Listening in Healthcare, Assertive Communication, Conflict Resolution, Critical Thinking, Empathy in Healthcare, Ethical Considerations, Ethical Standards, Healthcare Conflict Management, Inclusive Environment, Leadership, NAB/NCERs Approved, Negotiation Techniques, Nursing Home Administrators, NHA, Professionalism, Stress