DESCRIPTION
Course Objectives
By the end of this course, the learner will be able to:
- Describe four techniques of influence that can be used to facilitate positive outcomes.
- Analyze how to influence decision-makers towards positive outcomes through specific case scenarios.
- Explain effective ways to address obstacles encountered in reaching case management goals.
- Align techniques for facilitating positive outcomes with ethical standards of conduct for case managers.
Continuing Education Credits
This course is approved for 4.0 CE/Contact Hours for the following professions:
- Nurses (RN, LVN, LPN) (all states)
- Critical Care RN (CCRN): meets the criteria for CCRN Synergy Continuing Education Recognition Point(s) (CERPS) in Category C
- Certified Case Managers (CCM)
- Certified Rehabilitation Counselors (CRC)
- Social Workers (NASW)
(Please note: this course qualifies for ethics credits to CCMs. It does NOT provide ethics credit for CRC.)
Course Details
To receive 4.0 contact hours of continuing education credit, learners must pass the final quiz with 80% or more; the final quiz may be re-taken as often as needed.
At CareerSmart Learning, we regularly review our courses to ensure learners receive accurate, timely, and relevant content. Courses are updated on an annual or three-year cycle. This course is scheduled to be updated or discontinued by April 1, 2027.
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Tags: 4.0 CE/Contact Hours, Certified Case Manager, CCM, Certified Rehabilitation Counselor, CRC, Clinical Case Management, Critical Care Registered Nurse, CCRN, Ethical Standards, Leadership, LPN, LVN, NASW, Nurses, Occupational Health Concepts and Care, RN, Social Worker