An embroidered-style image shows a smiling older Black male patient holding a smartphone in a hospital bed, with a smiling Hispanic nurse beside him. Musical notes and red stitched hearts float around them. Text reads: "From the Heart – 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care."

From the Heart: 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care

It Started with Mr. Jenkins… It was a rainy Tuesday when Mr. Harold Jenkins, an 82-year-old retired jazz musician, was admitted to the hospital with shortness of breath and chest pain. He wasn’t thrilled to be there, and his furrowed brow said as much. But something happened over the next few days—something that would prompt […]
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Graphic with bold text: “Flip the Script on Aging.” A logo at the bottom right corner reads “Older Americans Month” with the URL acl.gov/oam.

Let’s Promote Inclusive Practices in Long-Term Care Settings

May is Older Californians Month.  This year’s theme is “Flip the Script on Aging.”  It focuses on “transforming how society perceives, talks about, and approaches aging. It encourages individuals and communities to challenge stereotypes and dispel misconceptions” (ACL, 2025). The Growing Impact of an Aging Population According to the Administration for Community Living (ACL), approximately […]
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Expanded CE Flexibility for CCM and ACM Credential Holders

Are you a Case Manager with a CCM or ACM credential? Did you know that the Commission for Case Manager Certification (CCMC) and the American Case Management Association (ACMA) now mutually recognize each other’s approved continuing education (CE) offerings for recertification purposes? This means that professionals holding either the Certified Case Manager (CCM) or Accredited […]
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Five Must-Read Books for Healthcare Executives (That Aren’t Boring Business Books)

The role of today’s healthcare executive extends far beyond operational management and fiscal oversight. Effective leadership in healthcare requires cultural intelligence, emotional resilience, ethical clarity, and the ability to navigate complex human systems. While traditional business literature offers foundational tools, it often falls short of addressing the nuanced challenges inherent in healthcare leadership. The following […]
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Abstract illustration of healthcare cybersecurity with shield, medical symbols, and data protection icons

From Compliance to Culture – How Education Strengthens Healthcare Cybersecurity

In today’s healthcare landscape, safeguarding patient information is as critical as providing quality care. With the increasing digitization of medical records and the rise in cyber threats, healthcare organizations must prioritize cybersecurity through continuous education and effective use of a well-configured Healthcare Learning Management Systems (LMS). This approach not only ensures compliance but also fosters […]
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Webinar q and a with Jennifer and Clint!

Webinar Attendee Q&A: Addressing the Nursing Shortage Through Technology and Innovation

March 18, 2025  Attendee Q&A (Answers provided by speaker Jennifer Walker, RN, MSN, NPD-BC, GERO-BC, NE-BC)  We were honored to host so many engaged professionals for our March 18, 2025 webinar, Addressing the Nursing Shortage Through Technology & Innovation. We received excellent questions from attendees—so many, in fact, that we didn’t have time to answer […]
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Two Nurses having a conversation in a hospital hallway.

Mastering the Art of Delegation in Nursing: A Key to Efficiency and Teamwork

In the fast-paced world of nursing, where every second counts and patient care is paramount, mastering the art of delegation is not just a skill—it’s a necessity. Effective delegation allows nurses to manage workloads, prevent burnout, and ensure that patients receive the highest quality care. Yet, many nurses struggle with letting go of tasks, fearing […]
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A conceptual illustration of a dedicated nurse standing at a crossroads—one path leading to an exit sign symbolizing burnout and resignation, the other leading to a warm, well-lit hospital environment where leadership and teamwork thrive. In the background, silhouettes of healthcare leaders offer support, showing appreciation and compassion. A subtle EKG heartbeat line weaves through the image, representing the lifeblood of the profession.

The Secret to Keeping Great Healthcare Staff: Leading with Heart

The halls of a hospital are filled with stories—of resilience, heartbreak, healing, and hope. But, one of the most pressing stories in healthcare today isn’t told in patient rooms or operating rooms; it’s unfolding in staff breakrooms and HR offices, where leaders are scrambling to fill shifts and retain their best nurses, technicians, and caregivers. […]
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Free Webinar: Addressing the Nursing Shortage Through Technology & Innovation

It’s time for a transformative approach, leveraging technology and innovation to create a more sustainable nursing workforce.   The nursing shortage is a significant challenge, impacting patient care, staff morale, and costs. Traditional solutions like recruitment drives and financial incentives have had limited success. A technology-driven approach is essential for a sustainable nursing workforce.  Free […]
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