Healthcare worker wearing blue medical gloves holding a small wrapped holiday gift with a red ribbon, with soft festive lights blurred in the background and a green text banner that reads “Working the Holidays in Healthcare: Why We Show Up (and Why it Still Feels Like a Gift).”

Working the Holidays in Healthcare: Why We Show Up (and Why it Still Feels Like a Gift)

Most people count down to the holidays with travel plans, matching pajamas, and a fridge full of casseroles. Healthcare workers? We’re counting IV bags, checking vitals, and trying to remember if it’s Thursday or Christmas Eve. And, you know what? It’s okay — because our version of the holidays comes with a special kind of […]
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man assisting elderly man with social service paperwork

Making a Difference in Long-Term Care: How to Become a Social Service Designee

Have you ever asked yourself if your work matters, or if you’ve made a difference in another person’s life? If you work in the Social Service department of a Skilled Nursing Facility (SNF), then the answer is an emphatic YES! Social Service Directors, Designees, and Assistants help long-term residents and short-term “patients” get through some […]
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image of two nurses chatting, one has a blank stare

“Wait… What’s That Again?” — Closing Knowledge Gaps for Confident Bedside Care

The Scenario: Code Brown and the Mysterious Tube It’s 6:37 a.m. You’re on hour 11 of a 12-hour night shift. You walk into Room 204, and Mr. Lewis—your sweet-but-complex post-op patient—is tangled in a sea of tubes. Suddenly, a tech yells: “Hey, do you know what this drain is connected to? It’s leaking!” And in […]
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An embroidered-style image shows a smiling older Black male patient holding a smartphone in a hospital bed, with a smiling Hispanic nurse beside him. Musical notes and red stitched hearts float around them. Text reads: "From the Heart – 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care."

From the Heart: 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care

It Started with Mr. Jenkins… It was a rainy Tuesday when Mr. Harold Jenkins, an 82-year-old retired jazz musician, was admitted to the hospital with shortness of breath and chest pain. He wasn’t thrilled to be there, and his furrowed brow said as much. But something happened over the next few days—something that would prompt […]
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Graphic with bold text: “Flip the Script on Aging.” A logo at the bottom right corner reads “Older Americans Month” with the URL acl.gov/oam.

Let’s Promote Inclusive Practices in Long-Term Care Settings

May is Older Californians Month.  This year’s theme is “Flip the Script on Aging.”  It focuses on “transforming how society perceives, talks about, and approaches aging. It encourages individuals and communities to challenge stereotypes and dispel misconceptions” (ACL, 2025). The Growing Impact of an Aging Population According to the Administration for Community Living (ACL), approximately […]
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Expanded CE Flexibility for CCM and ACM Credential Holders

Are you a Case Manager with a CCM or ACM credential? Did you know that the Commission for Case Manager Certification (CCMC) and the American Case Management Association (ACMA) now mutually recognize each other’s approved continuing education (CE) offerings for recertification purposes? This means that professionals holding either the Certified Case Manager (CCM) or Accredited […]
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Five Must-Read Books for Healthcare Executives (That Aren’t Boring Business Books)

The role of today’s healthcare executive extends far beyond operational management and fiscal oversight. Effective leadership in healthcare requires cultural intelligence, emotional resilience, ethical clarity, and the ability to navigate complex human systems. While traditional business literature offers foundational tools, it often falls short of addressing the nuanced challenges inherent in healthcare leadership. The following […]
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Abstract illustration of healthcare cybersecurity with shield, medical symbols, and data protection icons

From Compliance to Culture – How Education Strengthens Healthcare Cybersecurity

In today’s healthcare landscape, safeguarding patient information is as critical as providing quality care. With the increasing digitization of medical records and the rise in cyber threats, healthcare organizations must prioritize cybersecurity through continuous education and effective use of a well-configured Healthcare Learning Management Systems (LMS). This approach not only ensures compliance but also fosters […]
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Webinar q and a with Jennifer and Clint!

Webinar Attendee Q&A: Addressing the Nursing Shortage Through Technology and Innovation

March 18, 2025  Attendee Q&A (Answers provided by speaker Jennifer Walker, RN, MSN, NPD-BC, GERO-BC, NE-BC)  We were honored to host so many engaged professionals for our March 18, 2025 webinar, Addressing the Nursing Shortage Through Technology & Innovation. We received excellent questions from attendees—so many, in fact, that we didn’t have time to answer […]
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