An embroidered-style image shows a smiling older Black male patient holding a smartphone in a hospital bed, with a smiling Hispanic nurse beside him. Musical notes and red stitched hearts float around them. Text reads: "From the Heart – 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care."

From the Heart: 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care

It Started with Mr. Jenkins… It was a rainy Tuesday when Mr. Harold Jenkins, an 82-year-old retired jazz musician, was admitted to the hospital with shortness of breath and chest pain. He wasn’t thrilled to be there, and his furrowed brow said as much. But something happened over the next few days—something that would prompt […]
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Five Must-Read Books for Healthcare Executives (That Aren’t Boring Business Books)

The role of today’s healthcare executive extends far beyond operational management and fiscal oversight. Effective leadership in healthcare requires cultural intelligence, emotional resilience, ethical clarity, and the ability to navigate complex human systems. While traditional business literature offers foundational tools, it often falls short of addressing the nuanced challenges inherent in healthcare leadership. The following […]
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