An embroidered-style image shows a smiling older Black male patient holding a smartphone in a hospital bed, with a smiling Hispanic nurse beside him. Musical notes and red stitched hearts float around them. Text reads: "From the Heart – 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care."

From the Heart: 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care

It Started with Mr. Jenkins… It was a rainy Tuesday when Mr. Harold Jenkins, an 82-year-old retired jazz musician, was admitted to the hospital with shortness of breath and chest pain. He wasn’t thrilled to be there, and his furrowed brow said as much. But something happened over the next few days—something that would prompt […]
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A small dog with wide eyes and its tongue out sits in front of intense flames, smiling nervously. A speech bubble above its head says, “This is fine.”

“It’s Fine” and Other Lies We Tell Ourselves: A Real Talk on Mental Health Awareness Month

May is Mental Health Awareness Month, which means it’s time to throw some serious (and lovingly sarcastic) shade at the phrase, “I’m fine.” Because, let’s be real—“I’m fine” is often code for “I haven’t slept in 3 days, I think my plant hates me, and I just cried because I dropped my sandwich.” Why Mental […]
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