Photo-realistic horror movie poster titled “Nightmare on Compliance Street” featuring a frightened nurse in teal scrubs crouching under a pile of paperwork. Dim orange and blue lighting gives an eerie 1980s movie feel. Behind her, a dark door is slightly open with a glowing eye peeking through. The walls feature phrases like “HIPAA Hauntings,” “CMS’s Curse of Documentation,” “TJC,” and “OSHA’s Phantom of Safety.”

Nightmare on Compliance Street: Surviving the Horrors of Healthcare Regulation

It was a dark and stormy night in the healthcare organization. The halls echoed with the sound of clicking keyboards and frantic whispers. Somewhere in the distance… the Compliance Officer screamed. Welcome to Nightmare on Compliance Street, where even the bravest healthcare professionals shudder at the thought of audits, citations, and that ominous knock from […]
Read More
An embroidered-style image shows a smiling older Black male patient holding a smartphone in a hospital bed, with a smiling Hispanic nurse beside him. Musical notes and red stitched hearts float around them. Text reads: "From the Heart – 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care."

From the Heart: 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care

It Started with Mr. Jenkins… It was a rainy Tuesday when Mr. Harold Jenkins, an 82-year-old retired jazz musician, was admitted to the hospital with shortness of breath and chest pain. He wasn’t thrilled to be there, and his furrowed brow said as much. But something happened over the next few days—something that would prompt […]
Read More

National Hospital Week: Why Investing in Professional Development Strengthens Hospital Systems & Improves Patient Care

National Hospital Week (May 11–17, 2025) is more than a celebration—it’s a call to action for hospital leaders. As we honor the dedication of healthcare professionals under the American Hospital Association’s theme #WeAreHealthCare, this is a powerful time to reflect on how strategic investments in professional development directly bolster system performance, employee engagement, and patient […]
Read More