A Day in the Life of a Case Manager

Ever wonder what a day in the life of a case manager may look like? We’re part nurse, therapist, record keeper, educator, advocate, planner, cost-saver, coordinator, and resource wrangler—and that’s all before lunch. On any given day, we’re also detectives, doctor whisperers, motivational speakers, medical interpreters, and, somehow, the glue holding a care plan together. […]
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man assisting elderly man with social service paperwork

Making a Difference in Long-Term Care: How to Become a Social Service Designee

Have you ever asked yourself if your work matters, or if you’ve made a difference in another person’s life? If you work in the Social Service department of a Skilled Nursing Facility (SNF), then the answer is an emphatic YES! Social Service Directors, Designees, and Assistants help long-term residents and short-term “patients” get through some […]
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nurse crying leaning against hospital wall

Burnout & Suicide in Nursing: What Nurses Need Now

Burnout remains high across U.S. nursing and is linked with elevated suicide risk for registered nurses compared with non–healthcare workers. Addressing this is both a moral imperative and a patient safety necessity.   By the numbers (latest high-quality sources) In a joint American Nurses Foundation/McKinsey survey (n=7,419; May 2023), 56% of nurses reported burnout symptoms […]
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X-ray style illustration of a skeleton hand holding a briefcase with the text “Why Foundational Sales Training Can’t Wait” across the center.

Why Foundational Sales Training Can’t Wait

When it comes to sales, most people look for the latest tricks or advanced strategies to boost performance. But here’s the reality: without mastering the fundamentals of selling, everything else falls apart. Whether you’re a business owner, sales manager, or individual sales professional, the most important investment you can make right now is in foundational […]
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image of two nurses chatting, one has a blank stare

“Wait… What’s That Again?” — Closing Knowledge Gaps for Confident Bedside Care

The Scenario: Code Brown and the Mysterious Tube It’s 6:37 a.m. You’re on hour 11 of a 12-hour night shift. You walk into Room 204, and Mr. Lewis—your sweet-but-complex post-op patient—is tangled in a sea of tubes. Suddenly, a tech yells: “Hey, do you know what this drain is connected to? It’s leaking!” And in […]
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Smiling nurse holding tablet with CareerSmart Learning message: Short Staffed, Still Learning

Short Staffed, Still Learning: How CareerSmart Learning Helps Nurses Grow, even in a Crisis

The Dilemma: “We don’t have time for education right now…” Sound familiar? Staffing shortages have become the background noise of modern nursing. Leaders are asking, “How can we possibly keep up with training and development when we’re just trying to keep heads above water?” Here’s the answer: CareerSmart Learning’s asynchronous, online courses. They’re convenient, they’re […]
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a nurse is making a heart shape with her hands. In the background is colorful word bubbles turning into hearts.

Culturally Competent Care: Beyond an Interpreter and Venturing into Cultural Humility

After nearly two decades in the nursing industry, my default answer to the question of what constitutes culturally competent care is the use of an interpreter. Culturally competent care has been a repeated topic in hospital orientations and annual trainings, and the inclusion of cultural and linguistic competence in continuing medical education is required by […]
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