An embroidered-style image shows a smiling older Black male patient holding a smartphone in a hospital bed, with a smiling Hispanic nurse beside him. Musical notes and red stitched hearts float around them. Text reads: "From the Heart – 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care."

From the Heart: 5 Tips to Elevate HCAHPS Scores Through Memorable Patient Care

It Started with Mr. Jenkins… It was a rainy Tuesday when Mr. Harold Jenkins, an 82-year-old retired jazz musician, was admitted to the hospital with shortness of breath and chest pain. He wasn’t thrilled to be there, and his furrowed brow said as much. But something happened over the next few days—something that would prompt […]
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